Grievance Redressal

Statutory Cells

Grievance Redressal

MISSION

Farook College (Autonomous) is dedicated to fostering a supportive, fair, and transparent environment for its students. Our mission is to ensure that any grievances related to academic, administrative, or personal matters are addressed promptly and equitably. Guided by the principles of justice and in alignment with University Grants Commission (UGC) guidelines, we strive to create a campus where student concerns are heard and resolved in a timely and just manner.

OBJECTIVES

  • To create a structured and transparent process that ensures fair resolution of student grievances related to academic, administrative, and personal matters, fostering confidence in the grievance redressal system.

  • To guarantee that all student grievances are addressed promptly and impartially, providing timely solutions while upholding the principles of justice and equality.

  • To nurture a culture of trust and openness within the college community, reinforcing mutual respect and accountability between students and the institution.

OPERATING IN ACCORDANCE WITH UGC NORMS

Farook College (Autonomous) is committed to ensuring a secure and accountable grievance redressal system in adherence to UGC (University Grants Commission) guidelines. We have provided a dedicated email address for stakeholders to express their concerns and grievances. All stakeholders are encouraged to send their grievances to [email protected], ensuring that their concerns are addressed promptly and effectively.

SGRC OF FAROOK COLLEGE (AUTONOMOUS)

In line with the university regulations and UGC guidelines, Farook College has constituted a Student Grievance Redressal Committee (SGRC) to address and resolve grievances raised by students regarding academic, administrative, or personal matters.

Composition of the Committee:

  • Chairperson: A senior Professor/ Associate Professor of the Institution.

  • Members: Four senior faculty members of the College nominated by the Principal.

  • Special Invitee: A student representative, nominated by the Principal (based on academic merit, excellence in sports, or performance in co-curricular activities).

GRIEVANCE REDRESSAL MECHANISM 

Level 1: Department-Level Grievance Redressal

At the department level, grievances are managed by the Mentor/Advisor and the Head of the Department (HOD). Students are encouraged to first approach their mentor or advisor to report any complaints or suggestions. If necessary, the matter can be escalated to the HOD for further attention. The department strives to resolve grievances within 2 working days.

Level 2: Student Grievance Redressal Cell (SGRC)

If a grievance is not resolved at the department level, it is handed over to the Student Grievance Redressal Cell (SGRC) for further action. In addition to unresolved individual grievances, students can approach the SGRC for matters of common interest that affect a larger group of students.

SUBMISSION OF GRIEVANCE

Students can submit grievances either in writing or through the college's designated online grievance portal. The grievance must include detailed information regarding the issue, relevant documents, and contact details of the complainant.

Acknowledgement

The grievance will be acknowledged within two working days of submission, and a timeline for resolution will be communicated to the student.

Preliminary Examination

The SGRC will conduct a preliminary inquiry to determine the legitimacy and severity of the grievance. If the grievance falls outside the jurisdiction of the SGRC, the student will be notified, and the grievance will be forwarded to the relevant authority.

Resolution Process

Involve conducting hearings, collecting evidence, or consulting relevant stakeholders. In cases requiring detailed investigations, a resolution will be provided within 20 working days from the submission of the grievance.

The effective functioning of the Student Grievance Redressal Cell (SGRC) demonstrates its commitment to fairness, transparency, and justice, ensuring that all student concerns are addressed impartially.

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Chairperson

Shabana T P

Associate Professor

Zoology

9446800648

[email protected]

MEMBERS  
Dr.SajithEK (Dept. of Arabic) Teacher
Dr. Habeeburahman (Dept. of Zoology) Teacher
Dr. Nisha K (Dept. of Psychology) Teacher
Dr. TR Sobha (Dept.of Zoology) Teacher
Dr.AP Maimoonath (Dept. of Islamic History) Teacher
Anamika C. (MA History) Student
Ms. Naseel Hyder K. (BA Economics) Student